Privacy Policy

Last updated: 12 August 2025

1. Introduction

This Privacy Policy explains how JIEJ Tech LLP (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you use our website, apps, and support channels. By using our website or contacting us, you consent to the collection and use of your data as described here, consistent with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 including the SPDI Rules.

2. Information We Collect

• Personal Information: Name, email address,      phone/WhatsApp number, and any information you include in support requests      (subject, description, attachments/screenshots, app logs you share).
• Non‑Personal/Technical Information: IP      address, device and browser details, pages viewed, and basic usage data      captured through essential cookies or analytics to keep our services      secure and improve the website.
• Children: Our services are not directed to      persons under 18, and we do not knowingly collect their personal data.

3. How We Use Your Information

We use your information to provide and improve our services, respond to inquiries and support requests, communicate important service or policy updates, maintain security and prevent misuse, and comply with legal obligations. If we ever send marketing communications, we will do so only with your consent and you can opt out at any time.

4. Legal Basis and Consent (India)

We process personal data with your consent (for example, when you submit the Support form or email us) and for legitimate uses permitted by Indian law (such as security, compliance, and responding to your requests). You may withdraw consent at any time by emailing info@jiejtech.com; we will stop related processing within a reasonable time unless we must retain data to comply with the law.

5. How We Share Your Information

We do not sell your personal data. We may share it:

• With service providers who help us operate      our website, apps, email, analytics, and error reporting—bound by      confidentiality and security obligations.
• When required by law, regulation, or legal      process, or to protect our rights, safety, or property.

6. Cookies and Tracking Technologies

We may use essential cookies and privacy‑friendly analytics to operate and improve the site. You can manage cookies in your browser settings. If we implement additional cookies in the future, we will update this Policy and, where required, seek consent.

7. Data Security

We use administrative, technical, and physical safeguards appropriate to our services, including TLS/SSL encryption in transit, access controls, and periodic reviews of our security practices to help protect personal data against unauthorized access, loss, or misuse.

8. Data Retention

We keep personal data only as long as needed to provide support and operate the services or as required by law. Afterwards, we delete or anonymize the data securely.

9. Your Rights

Subject to applicable law, you may:

• Request access to the personal information      we hold about you.
• Request correction or deletion of your      personal data.
• Withdraw consent for processing where      consent is the basis.
      To exercise these rights, email us at info@jiejtech.com. We will respond within a reasonable      time.

10. International Transfers

Some service providers may process data outside India. Where this occurs, we use contractual and technical safeguards and follow applicable Indian legal requirements.

11. Grievance Redressal (India)

If you have any concerns or complaints about how we handle your data, please contact our Grievance Officer. We will acknowledge and address grievances within one month, as required by Indian rules.

Grievance Officer: Mohammed Jiyas
Email: info@jiejtech.com
Phone/WhatsApp: +91 90723 83855
Address: C/O Kunhimarakkar, Thottiyan House, Edayur, Valanchery, Tirur, Malappuram – 676552, Kerala, India

If your concern remains unresolved, you may have the right to escalate under applicable law (including to the Data Protection Board of India, when operational).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new Policy with an updated “Last updated” date on this page. If changes are significant, we may also provide additional notice.

13. Contact Us

For any privacy questions, requests, or complaints, contact:
info@jiejtech.com
JIEJ Tech LLP (LLPIN: ACQ-2520)
C/O Kunhimarakkar, Thottiyan House, Edayur, Valanchery, Tirur, Malappuram – 676552, Kerala, India
Phone/WhatsApp: +91 90723 83855